Our Commitment to You

At Kingdom Verse, each item is made especially for you. Because of this, our return policy follows a made-to-order model.

We are committed to serving you with fairness, clarity, and integrity, ensuring every experience reflects excellence.

Please Read Before Requesting a Return

Because our products are made to order, we do not accept returns or exchanges for incorrect size selection or change of mind.

We encourage you to carefully review sizing guides before placing your order.

ELIGIBLE CASES

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery.

Include your order number and a clear photo of the issue. Once approved, we will provide a replacement or full refund at no additional cost.

Lost Packages

If your order is lost in transit, contact us within 30 days of the estimated delivery date.

If confirmed, we will send a replacement at no cost.

NON-RETURNABLE

Returns & Exchanges

Because items are made to order, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Buyer’s remorse

Refunds

Refunds are only issued for:

  • Damaged or defective items
  • Incorrect items received
  • Lost packages (confirmed)

If approved:

  • Refunds are sent to your original payment method
  • Please allow 5–10 business days for processing

Time Limits for Claims

To help us resolve issues quickly, all requests must be submitted within:

  • 30 days of delivery (damaged/incorrect items)
  • 30 days after estimated delivery (lost packages)

Requests outside this timeframe may not be eligible.

SHIPPING & ADDRESS ISSUES

Incorrect Address

If an incorrect or incomplete address is provided, and the order is returned, reshipping costs will be the customer’s responsibility.

Unclaimed Packages

Orders returned as unclaimed may require additional shipping fees for reshipment.

Need Help?

If you have any questions or need assistance, we’re here to serve you.

Every order matters to us, and we’re committed to making it right.

Contact Us